FAQs

Q. How long will my personalized products take?

Most personalized print items take 3-5 business days to produce from the date of proof approval or submission. Personalized promotional items have a wider range, but generally take between 7-12 business days. Shipping time is calculated once production is complete.

Q. How long do regular orders take?

If an item is in stock, the order will ship within 1-2 business days. If an item is marked as out of stock or pre-order, the product will need to be produced and will usually take 3-5 business days for production.

Q. Can I personalize any item?

Most of our products can be customized. On embroiderable items (such as shirts, jackets, hats, bags and cases, etc.) minimums are not generally required. All promotional items have minimums, which can range from 36-250, depending on the product. Contact Customer Service for quotes and minimums.

Q. The tracking on my order shows it was returned to sender. What's Next?

JPARtnerShop is not responsible for delays in delivery due to incorrect or incomplete addresses. If your order is rerouted due to an issue with delivery - incorrect address, missing suite number, etc - we will refund your order* and you can reorder (please make sure you update your shipping address before submitting your new order). *Shipping fees are not refunded on orders returned to us due to customer error.

Q. There is an issue with my order. How do I get it resolved?

If you are missing an item from your order or there is an issue with a product received, please contact our Customer Service team within 30 days and we will work with you to resolve any issues.

Q. What is the return/exchange policy for items bought online?

Any non-personalized item can be returned within 30 of the product shipment date. Products must still be in new, sellable condition if returned for refund or exchange; no damaged or unsellable merchandise will be accepted. If a return is due to an error on behalf of JPARtnershop, we will provide a return label, otherwise return shipping is at the buyer’s expense. A 15% restocking fee for apparel or promotional items may be assessed depending on the nature of the return, and a 15% restocking fee is applied to print returns/exchanges.

Customer is responsible for return postage. Original shipping cost and taxes are not refundable. No personalized items can be returned. Items marked as Final Sale or that are discontinued cannot be accepted for a Return or Exchange.

Q. My discount/promotional code isn't working, what do I do?

All discount codes must be used during the time of the promotion, if you're unsure if the promotion has ended, please contact our customer service before placing your order. Please also note that unless otherwise stated, promotional codes cannot be used with any other discount code or bulk pricing discount and must be used at the time the order is placed.
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